Shipping Policy — Tokon Decors

At Tokon Decors, we aim to provide a reliable, transparent, and convenient delivery experience for every customer. Please review our shipping policy below before placing your order.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, whenever tracking is available.

Shipping Options

We currently offer the following delivery methods:

Delivery times are estimates and begin once the order has been dispatched.

Delivery Times

While we make every effort to ensure orders arrive within the estimated timeframe, occasional delays may occur due to circumstances outside our control, including:

• Carrier delays
• High order volumes
• Public holidays
• Severe weather conditions
• Customs or local delivery disruptions

Tokon Decors cannot guarantee an exact delivery date.

Order Tracking

Where tracking is available, customers will receive a tracking number by email after the order has been shipped.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your delivery address, please contact us as soon as possible. We will do our best to update the information before the order is dispatched.

Once an order has already been shipped, we may not be able to modify the delivery address.

Failed or Unsuccessful Deliveries

If a delivery cannot be completed because of an incorrect address, repeated failed delivery attempts, or failure to collect the parcel, the package may be returned to the sender.

Additional shipping charges may apply if the customer requests the order to be sent again.

Lost or Delayed Parcels

If your order appears to be significantly delayed or the tracking information has not updated for an extended period, please contact our customer support team.

We will review the shipment with the carrier and assist you in resolving the issue.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery.

To help us resolve the issue efficiently, please provide:

• Your order number
• Photos or videos of the damaged item
• Photos of the packaging
• A brief description of the issue

Our support team will review the case and provide the appropriate solution.

Multiple Packages

Some orders may be shipped separately due to product availability, warehouse location, or package size.

If this happens, you may receive more than one tracking number and your items may arrive on different dates. You will not be charged additional shipping fees for split shipments.

Business Days

Business days are Monday to Friday, excluding public holidays.

Contact Us

If you have any questions regarding your order, delivery, or tracking information, please contact our customer support team through the contact details provided on the Tokon Decors website.

Last updated: September 2026